Privacy Policy

  1. Introduction
    Panel Doctors we are committed to protecting the privacy and confidentiality of personal information provided by our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws and regulations.

  2. Information We Collect
    We collect the following types of personal information:

    • Personal Identification Information

      • Full name
      • Date of birth
      • Contact information (address, email address, phone number)
      • Government-issued identification numbers
      • Immigration file numbers or references

    • Medical Information

      • Medical history
      • Examination results
      • Test results
      • Other health-related information required for Immigration Medical Examinations (IMEs)

    • Booking Information

      • Appointment dates and times
      • Preferred location (Kitchener-Waterloo or Downtown Toronto)
      • Communication preferences

  3. How We Use Your Information
    We use your personal information for the following purposes:

    • Conducting Immigration Medical Examinations (IMEs)
    • Scheduling and confirming appointments
    • Communicating examination results to Immigration, Refugees and Citizenship Canada (IRCC)
    • Contacting you regarding your appointment or medical examination
    • Processing and maintaining medical records
    • Improving our services and patient care
    • Complying with legal and regulatory requirements

  4. Information Sharing and Disclosure
    We may share your personal information with:

    • Immigration, Refugees and Citizenship Canada (IRCC) as required for immigration purposes
    • Healthcare providers directly involved in your care
    • Third-party service providers who assist in our operations (subject to confidentiality agreements)
    • Others as required by law or with your explicit consent

  5. Data Security
    We implement appropriate technical and organizational security measures to protect your personal information, including:

    • Secure electronic medical record systems
    • Encrypted data transmission
    • Physical security measures at our facilities
    • Staff training on privacy and security procedures
    • Regular security assessments and updates

  6. Data Retention
    We retain personal information for as long as necessary to:

    • Fulfill the purposes outlined in this policy
    • Comply with legal and regulatory requirements
    • Meet professional medical documentation standards

  7. Your Rights
    You have the right to:

    • Access your personal information
    • Request corrections to your personal information
    • Withdraw consent for certain data processing activities
    • Request information about how your personal information is used
    • File a complaint about our privacy practices

  8. Cookies and Online Tracking
    Our website uses cookies and similar technologies to:

    • Improve website functionality
    • Analyze website traffic
    • Enhance user experience
    • Facilitate online booking services

  9. Changes to This Policy
    We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated revision date.

  10. Contact Us
    For questions or concerns about our privacy practices, please contact us at:

  11. Consent
    By providing your personal information to Panel Doctors, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.